Get in Touch

Got questions? We're here to help! Reach out and we'll get back to you within 48 hours.

Email Us

UP2MECO@gmail.com

We respond within 48 hours

Business Hours

Monday - Friday

9:00 AM - 6:00 PM EST

Location

Online Only

Shipping nationwide

Send Us a Message

Fill out the form below and we'll get back to you as soon as possible.

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Frequently Asked Questions

Find quick answers to common questions about shipping, orders, returns, and more.

How long does shipping take?

Shipping typically takes 3-5 business days after your order is processed. Processing usually takes 1-2 business days. You'll receive a tracking number via email once your order ships.

Do you offer free shipping?

Yes! We offer free shipping on all orders over $75. Orders under $75 will have shipping calculated at checkout based on your location.

Can I track my order?

Yes, absolutely! Once your order ships, you'll receive an email with a tracking number. You can use this to track your package every step of the way.

Can I customize my order?

At this time, we do not offer customization options for individual orders. All products are sold as displayed on our website.

What sizes do you offer?

We offer sizes S through 2XL for most of our products. All items are true to size. Check individual product pages for specific size availability.

What if my size is sold out?

If your size is sold out, don't worry! You will be contacted once your size becomes available again. You can also email us at UP2MECO@gmail.com to be added to our restock notification list.

Can I exchange for a different size or color?

Yes, we accept exchanges for different sizes or colors. Please contact us at UP2MECO@gmail.com with your order number and the exchange details you'd like to make.

What is your return policy?

We want you to love your Up2MeCo products! If you're not satisfied, please contact us within 14 days of receiving your order. Items must be unworn, unwashed, and in original condition with tags attached.

What payment methods do you accept?

We accept CashApp and all major credit and debit cards including Visa, Mastercard, American Express, and Discover. All payments are processed securely.

Is my payment information secure?

Yes, absolutely! Your payment information is 100% secure. We use industry-standard encryption and secure payment processing to protect your data.

Do you offer payment plans or installments?

At this time, we do not offer payment plans or installment options. Full payment is required at checkout.

Will the design fade or crack over time?

No! Our designs are made to last. With proper care, your Up2MeCo products will maintain their quality and appearance wash after wash.

Can I iron my Up2MeCo clothing?

Yes, you can iron your Up2MeCo clothing. We recommend turning the garment inside out and using a low to medium heat setting. Avoid ironing directly on the printed design.

Are your products eco-friendly?

Yes! We are committed to sustainability. Our products are made with eco-friendly practices in mind, and we're always looking for ways to reduce our environmental impact.

I emailed customer service, how long will it take for them to respond?

We typically respond to all emails within 48 hours during our business hours (Monday - Friday, 9:00 AM - 6:00 PM EST). If you haven't heard back within this timeframe, please check your spam folder or send a follow-up email.

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